Return Policy

At Shine Rootz, we stand behind every product we deliver. Our return policy ensures a hassle-free experience when you need to send items back. We accept returns within 30 days of purchase for unused, unopened products in original packaging. Refunds are processed within 7-10 business days after inspection. Shipping costs for returns are the customer's responsibility unless the item arrived damaged or defective. For exchanges, we offer free return shipping on the first exchange. Items must be in resaleable condition to qualify. Contact our support team with your order number and reason for return to initiate the process. We're committed to your satisfaction and work quickly to resolve any concerns. Learn our complete return guidelines and get answers to frequently asked questions about returns, refunds, and exchanges at Shine Rootz.